FREQUENTLY ASKED QUESTIONS - FAQ
A travel agent takes all of the headache out of planning a trip and handles virtually all aspects of your travel, at absolutely no cost to you. The combined experience of the team and the feedback from our thousands of travelers provides an invaluable resource to the traveler planning an important trip.
In recent years, the top travel vendors have empowered and trained the agency community to be even more effective and efficient go-betweens. Read more about working with a travel agent and experienced tour guides.
Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans. We offer package deals that hand you the opportunity to visit exotic islands and African cities at an unbeatable cost.
No, there is no fee for our vacation planning services as the travel vendors involved recognise our value and compensate us from the gross amount paid (what you would have paid even without our assistance). For those complicated international itineraries that require custom crafting and significant involvement of our international on-location partners, we do request an intent-to-travel deposit to begin the process. This deposit is applied to the reservations that are made on your behalf.
Your itinerary is booked by Professional Travel a partner Travel Company and we will provide you with the itinerary upon payment.
Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance companies we carry.
Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans. Also, an increasing number of countries require proof of medical insurance for travelers entering their country.
Call us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.
Please note that conditions for cancellation are clearly explained within our Terms and Conditions.
FASICONNECT under which LezoGo works, is extremely cautious when it comes to choosing our business partners and vendors. This vetting of travel suppliers and tour guides has given us preferred access to the world’s top trusted suppliers. In turn, they trust us to represent and care for the reputations they have earned over the years and to deliver the same high standard of care to our mutual clients.
We are dedicated to delivering top level service every time. We choose to work only with friends, known, reliable providers in order to maintain a high standard of quality service. We will take you only places our directors have personaly visited and assessed. Karibuni Congo!